6 months ago
– Sat, Dec 07, 2019 at 07:39:26 PM
Hey guys, just want to provide a quick update on where we are in terms of fulfilling everyone's pledges. First, all of the inventory to fill all pledges has arrived at our fulfillment center. So the products are finished and ready to go. However, we are having an issue importing the orders from backerkit due to a bug related to the length of the city name (it is choking on city names greater than 10 chars). We did validate that the orders are importing correctly however, which was the more complex part, so that's done. The issue is currently being worked on and should be resolved this week at which point everyone's pledges will be sent out. It will take us probably a full week to 10 days to ship all 290'ish pledges, so we do ask for your continued patience. As orders go out, we will update backerkit with the tracking information which should notify you that your pledge has been sent out.
This is our first fulfillment from backerkit and this tech glitch to get the orders into the fulfillment system for processing was an unexpected variable. A learning experience that will make fulfilling our 28mm Fantasy KS and all future KS's easier now that we have the process down to move the data between systems.
We projected end of November shipment and apologize that it's pushed into December. As I said though, the 75mm Femmes Kits are all finished and in stock and will be sent out soon!
Thanks again for your support!
7 months ago
– Sun, Nov 10, 2019 at 11:21:49 PM
Hello backers! Seems to be a bit of buzz lately about when the KS will be fulfilled. Just want to provide a quick update that nothing has changed and per the KS we hope to complete fulfillment by the end of November. The first lot of production figures arrived at our warehouse last week and we are just finalizing the integration between the format which backerkit gives us the pledge data and our fulfillment center system so we can be sure that everything is entered correctly and the right things go to the right people. Based on this, rewards should start going out this coming week or the week following. The final figures will arrive at our warehouse just before the end of the month and then all rewards will be sent. It could spill a bit into December as packing 270 or so orders does take a little bit of time, but in general we're right on target. As rewards are shipped, we will try to update backerkit so it notifies each of you specifically that your rewards have been sent. Just need to figure out a way to automate that. ;-)
As this is our 2nd Kickstarter but the first one to go to fulfillment, it's important to us that we establish ourselves as delivering world class products in the timeframe we lay out such that we can build and earn trust with our backers and the Kickstarter community. We have many other new products being prepped and with each successful KS that we do, we want to be sure to maintain the confidence of all backers such that you all know we are a company that consistently delivers on what we say we will deliver. We have a very strong reputation with our painted figures customers, but as these types of figures along with our new 28mm series are to a totally different group of customers, we want to ensure we extend the strength of our brand to you all as well.
So to this end, we very much look forward to getting the products out to you all! It won't be long now. ;-)
Pledge Manager Update
8 months ago
– Tue, Oct 01, 2019 at 12:23:29 AM
Hello backers! Well, it's September 30th today and we will be locking orders, processing credit cards, and shutting down the pre-order store tonight or early tomorrow AM at some point. We thank all of you who have taken the time to complete your surveys. For those of you who haven't yet, we ask that you do so today if possible. If you are an "add-ons" only backer and have decided not to order anything then no action is required on your part. We will cancel your pledge tomorrow in Backerkit so that you stop receiving email reminders to complete your survey.
Production has started on the figures already and we anticipate an on time delivery at this point.
We will continue to provide updates through the production process.
Thanks as always for your continued support!
Plede Manager Invitation Sent to All Backers
9 months ago
– Thu, Sep 12, 2019 at 08:45:32 AM
Per our update yesterday, we have now sent pledge manager invitations to all Kickstarter backers. Please be sure to check your junk mail if you haven't received an invitation. Further, if you can't find your invitation email, please visit the following site and enter your Kickstarter email address to recover your survey.
First Legion Pledge Manager
We thank you all once again for your support!
Pledge Manager Live - Please Read!
9 months ago
– Wed, Sep 11, 2019 at 08:37:32 PM
Ok everyone, we've enabled our pledge manager for the campaign. It is here where you will make your selections, select any add-ons that you want, provide your shipping address and pay for shipping.
Please note that backerkit requires us to do what is called a "Smoke Test." Essentially this means that a random 5% or so of backers in each pledge level will be invited to the Pledge Manager initially. This is just to make sure there are no issues with the setup, something of a pilot test if that makes sense. Once about 50% or so of those invited to the smoke test complete their surveys without any issues, then all remaining backers will be invited. So the smoke test has been sent out already and don't worry if you didn't get your invite, you will get it within about 48 hours. If you haven't received your invitation within 48 hours, please let us know, but be sure to check your junk mail folder and also be sure that you are checking the correct email account (the one you use for Kickstarter!).
Shipping costs are primarily tied to pledge levels because it's just easier that way. So if you were a $3 add-on only backer and you decide you don't want anything, then you are basically done and don't need to take any action. However, the shipping cost will still show up as if you did order something. If you don't, then just ignore it and take no further action. We have done our best to configure the shipping correctly, but if for some reason you think you have come across an anomaly, just let us know. Really though, there shouldn't be any issues as it's pretty basic and all rewards are shipping from our US Warehouse per the Kickstarter shipping details.
I know some of you will be disappointed, however, we have determined not to make available the stretch goal figures that were not unlocked in the campaign. Sorry! This decision was made because those figures are not yet modeled and we want to be sure that we complete fulfillment on time by the end of November. We did however make a special add-on for the fully painted FL7507P The Girl with the Dragon Skull. As an exclusive off ONLY to Kickstarter Backers, we are offering this limited edition, beautifully hand painted figure at 30% off it's retail price. It is not discounted on our website or in the pre-order store, it is an exclusive offer to only those who backed the Kickstarter.
For those of you who missed the KS, a pre-order store has been enabled. This will allow you to participate to get the figures almost like an add-ons only backer. This pre-order store will be open until September 30th at which point it will close. Please note that if you backed the KS, do NOT use the pre-order store! If you backed, you should be using the Pledge Manager only.
75mm Femmes Fatales Pre-Order Store
Survey Completion Date
To help us meet our production deadlines, we are requesting that all backers complete their surveys by September 30th. Earlier is better. ;-) Until the surveys are complete, we have no way of knowing what to produce, so the earlier the surveys are done the earlier rewards will be sent out.
That's about it. Once the smoke test is complete, we will post another update announcing that the remaining surveys have been sent. Please do not inquire about not receiving the email invitation until this update is posted!
Thanks again to all of you for sure support!